CChatvane

Privacy Policy

Last updated: 5 October 2026

Chatvane (https://unitysake.com, "Chatvane", "we", "us") is a business tool used to manage Facebook Pages, Instagram professional accounts, Messenger and Instagram conversations, Lead Ads, product catalogs and ad accounts that our users own or are authorised to manage. This policy explains what data we receive from Meta Platforms and how we use it.

Data we receive from Meta

  • Your Facebook user ID, name and email when you log in with Facebook, and an access token for the permissions you grant.
  • The Pages, Instagram accounts, businesses, ad accounts and catalogs you manage, with their Page access tokens.
  • Comments, mentions, reviews and posts on those Pages and Instagram accounts, including the commenter's ID and public name.
  • Messages people send to those Pages and Instagram accounts, their page-scoped ID, name and profile picture.
  • Lead Ads form submissions for those Pages, and ad performance data for the ad accounts you connect.
  • Marketing-message opt-in status and tokens of people who chose to receive messages.
  • For WhatsApp Business numbers you connect: the phone number and profile name of people who message you, their messages, message status, and your message templates.
  • For Instagram accounts connected with Instagram Login: the account ID, username, media, comments, messages and insights.
  • For Threads accounts you connect: your Threads profile, posts, replies, mentions and insights.
  • Product catalogs, products and Meta Shop orders for businesses you connect.

How we use it

  • To show comments, messages and leads in one inbox and let our team reply.
  • To send the automated replies the Page owner configured, for example a single private reply to someone who commented, within Meta's messaging rules (24-hour window, one private reply per comment, 7-day limit).
  • To publish posts, manage comments, manage catalogs and manage or report on ads for accounts you connected.
  • To alert our team about account, ad or policy issues.

We do not sell data, do not use it to build advertising profiles, and do not share it with anyone except the service providers below.

Service providers

  • DigitalOcean, LLC: server hosting and database (data stored encrypted at rest; access tokens additionally encrypted with AES-256-GCM).
  • Cloudflare, Inc.: DNS and network security, if enabled for our domain.

Retention

Webhook payloads and delivery logs are deleted after 90 days. Conversations, contacts, comments and leads are kept while the Page stays connected and deleted when the Page is disconnected or on request. Access tokens are deleted when you remove the app.

Your choices and deletion

You can remove Chatvane at any time in Facebook Settings → Apps and Websites. To delete your data, follow the steps on our data deletion page or email [email protected]. People who messaged a Page can type "stop" or use Messenger's controls to stop receiving messages.

Requests from public authorities

We review the legality of any request for personal data, challenge requests we consider unlawful, disclose the minimum data required, and keep a record of every request.

Contact

Chatvane. Email: [email protected] · Website: https://unitysake.com